A credit balance on the account of a currently enrolled student may be left on the account to be applied to future charges, or the student may request, in writing, that a check be issued to him or her in the amount of the credit balance. At least three to five business days are required to process the request.

A student who is no longer enrolled at Adventist University may request, in writing, a refund of any credit balance still remaining on his or her account 45 days after the final monthly statement is issued.

If the student has received financial aid during the current trimester, any credit balance will be refunded according to the financial aid policy.