At times, even with the best efforts of everyone involved, a problem may occur with service delivery. If this should happen, the student is strongly encouraged to let the FHCHS Office for Students with Disabilities know so a solution can be found as quickly as possible. Experience has shown that many times a problem arises because of a misunderstanding or a miscommunication. In turn, clarification can be a quick and effective solution. In working to resolve problems, the following steps are recommended:

1. Start by discussing the problem with the person involved (for example, an instructor, note-taking assistant, etc.).
2. If the matter is still unresolved, communicate with the person in charge of the services or program in question (for example, the OTA chairperson, Dean of Student Housing, etc.).
3. If no solution has been found to this point, call and make an appointment to meet with the Disability Services Coordinator at (407) 303-8016, or make an appointment to discuss the issue in person. The Coordinator will meet with the student and the service provider in an attempt to mediate the problem and reach a solution.
4. If the conflict remains after the previous three steps have been applied, speak with the Vice President of Student Services. Appointments can be made at (407) 303-8016.

The College will make every effort to resolve the service delivery issues by informal means. Throughout any of these procedures the student may expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a confidential manner. The College expects the student to bring up any problems early, give clear and detailed information, and be respectful of the people who are involved. Changes in the service provider cannot be made without following the steps outlined above. If the outlined steps don't bring resolution, further action can be taken by discussing the formal grievance policy with the Vice President of Student Services.